99x09 Privacy Policy
This document details how 99x09 collects, uses, and protects your personal information — and our commitment to that process.
Introduction & Scope
99x09 ("we", "us", or "the platform") operates an online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you while you use our website https://99x09.lat ("the site"), how we process it, and the circumstances under which we share it with third parties.
By using this site or registering an account, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using the site. This Policy may be revised from time to time; the updated version will be published on this page after each change.
Important: This Policy applies only to users aged 21 or older. 99x09 does not collect or store information from minors and does not provide services to them.
What Information We Collect
99x09 collects various types of information to operate its services properly. This information comes from two main sources — information you provide directly, and technical information collected automatically.
2.1 Information You Provide
When you create an account, make a transaction, or contact us, we may collect the following information:
- Full name, date of birth, and verification information related to your national identity document
- Mobile number and email address
- Payment information related to bKash, Nagad, Rocket, or Upay (not full account details — only the portion needed to process the transaction)
- Messages and requests you provide when contacting customer support
2.2 Automatically Collected Information
Certain information is recorded automatically when you visit the site:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Pages visited on the site, links clicked, and session duration
- Preference and behavioral data collected through cookies and similar tracking technologies
Purpose of Information Use
99x09 uses collected information only for legitimate and specific purposes. The main purposes are outlined below:
Account Verification
Your information is used to confirm your identity and prevent unauthorized access.
Payment Processing
Information is used to manage secure deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
Customer Support
Information is used to resolve your requests and complaints and to provide better assistance.
Platform Improvement
User experience is analyzed to improve the quality and functionality of the service.
Fraud Prevention
Information is used to detect and prevent suspicious activity and to ensure the security of the platform.
Legal Obligations
Information is retained to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
Information Sharing & Disclosure
99x09 does not sell, rent, or exchange your personal information for commercial purposes. However, we may share information with third parties in specific circumstances.
4.1 Service Provider Partners
Providers of payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, cybersecurity, and analytics services may access limited information in accordance with our instructions. These partners are contractually bound to keep information confidential and may not use it for their own purposes.
4.2 Legal Requirements
We may be required to disclose necessary information to comply with court orders, lawful demands from investigative authorities, or applicable law. We seek legal advice before making such disclosures.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases we will notify you in advance, and the new entity will be bound by this same Privacy Policy.
Outside the cases mentioned above, 99x09 does not share your personal information with any third party without your prior consent.
Cookies & Tracking Technologies
99x09 uses cookies and similar tracking technologies on its site. Cookies are small text files stored in your browser that help remember your preferences and session information on subsequent visits.
5.1 Types of Cookies
- Essential Cookies: Indispensable for keeping login sessions active, securing the payment process, and running the site's core functions.
- Performance Cookies: Used to analyze page load times, detect errors, and assess overall performance.
- Preference Cookies: Store your preferences for language selection, display settings, and a personalized experience.
- Analytics Cookies: Collect anonymous statistics to understand site traffic and user behavior.
5.2 Cookie Controls
You can reject or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using some core features of the site. See your browser's help section for detailed instructions.
Data Security Measures
99x09 is committed to the security of your information. We implement industry-standard technical and organizational measures.
- SSL Encryption: All data transmitted through the site is encrypted via SSL/TLS protocol, making it unreadable to third parties.
- Access Controls: Through strict role-based access controls, only authorized personnel can view sensitive information.
- Secure Server Infrastructure: Our servers are protected through firewalls, intrusion detection, and regular security audits.
- Password Protection: Your password is stored as an encrypted hash; even our staff cannot read it.
- Regular Security Testing: Vulnerability assessments and penetration tests are conducted regularly by third-party specialists.
No digital system is entirely risk-free, however. Should a data breach occur, we will act promptly and notify affected users in accordance with applicable law.
Data Retention Period
99x09 retains your information only for as long as necessary. The general policy is:
- Account Information: For as long as the account is active and for the legally required period after the account is closed.
- Transaction Records: For the period required by financial regulatory obligations.
- Customer Support Communications: For a reasonable defined period for the purpose of dispute resolution and quality improvement.
- Technical Logs: For a limited period for security analysis purposes.
Once the defined period has elapsed, information is securely deleted or anonymized so that identification is no longer possible.
Your Rights & Options
You have certain important rights regarding your personal information. 99x09 respects these rights and gives you the opportunity to exercise them.
8.1 Right of Access
You have the right to know what information we hold about you. Through a written request, you can obtain a copy of your information.
8.2 Right to Rectification
If any of the information we hold about you is incorrect or incomplete, you can request that it be corrected. If self-correction through account settings is not possible, please contact the support team.
8.3 Request for Deletion
In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or the need to resolve disputes.
8.4 Right to Object to Processing
You can object to your information being used for marketing communications or personalized services. Upon such a request we will stop promotional communications, but communications essential to the service will continue.
To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.
Protection of Minors' Information
99x09 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If it is later discovered that a user is under 21, their account will be suspended immediately and any collected information will be securely deleted.
If you believe a minor has accidentally registered on our platform, please notify us immediately at [email protected].
Policy Changes & Updates
99x09 may revise this Privacy Policy from time to time to keep pace with changes in its services, technology, or legal environment. The updated version will be published on this page after each revision.
For significant changes, we will attempt to send a notification to your registered mobile number or email. However, it is your own responsibility to visit this page regularly. Continued use of the site after a revised policy has been published will be considered acceptance of the new policy.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide support in Bengali and English 24/7.
Live Chat: Available 24/7 from any page on the site
Email: [email protected]
Include "Privacy Policy Request" in the subject line of privacy-related requests so we can respond quickly. All complaints are reviewed with care.
To learn more, see our Terms & Conditions and Responsible Gaming pages.